Every single member of the team possesses a very positive attitude and follows up the shipments with professional and proactive approach with set SOP of individual Customer. Our guidelines of setting up SOPs start from the basics, and we never forget the basics.
Our team headed by Mr Raja Palaniappan IATA qualified, and MBA graduate, is well trained with procedures of the Freight Forwarding and Customs brokerage, and enables the team continuously acquire new knowledge from market and keeps up to date information about the Logistics Industry. Be it Air or Ocean, Import or Export we assure to provide valid and quality information which will help our Customer know the complete process, so that it helps to the betterment of lead time of shipping.
Every information given by UNO LOGISTICS team is the factual information and we ensure effective two way communication that brings Customer and us and every one involved in same page. We are clear that we are nor the Captains of the Vessels neither the Pilots of the Planes, 4but we realize that we as Logisticians must provide the most transparent updated information to our Customer, which will be passed on through the entire Supply chain to plan the Shipment accordingly. This supports efficient planning and saves time. We are 100% responsible for providing the right information and we follow this always.
Our costs and workings are transparent. We provide apple to apple comparison and ensure no hidden costs. Our policy is to gain the Customers confidence by adding value to our service, not by adding more lines in our bill.
Team UNO Logistics knowledge base provides a self-assisted resource for a variety of commonly encountered issues. Our friendly, experienced staff ensure that we consistently provide each of our clients with truly exceptional customer service and support. Our team also reduces supplier's complexity by dealing with one point of contact in UNO for customer queries, and we can provide faster lead time to meet our customer's just-in-time (JIT) production schedule. Our end-to-end order fulfilment process is visible to our customers through our Online Tracking System & also offline support through phone calls/Email/Whatsapp throughout 24 hours a day, 7 days a week The effective communication brings in,